Q Mobile
Q Mobile

Shipping Policy




                                          FREE SHIPPING WITHIN MALAYSIA


                                         * BASED ON WEIGHT AND DESTINATIONS ( INTERNATIONAL)

                                         * QUOTATION ON SHIPPING COST WILL BE PROVIDED UPON REQUEST


Q Mobile AutoWorld is proud to offer fast shipping at affordable prices. The shipping fee for each order is based on the package weight, destination, and shipping method. For the most accurate shipping information,  please get quote from our sales personnel. 


Shipping Methods and Transit Times

Q Mobile AutoWorld ships orders from our Petaling Jaya warehouse location. On occasion, orders will be fulfilled directly by the manufacturer  in order to reduce the shipping time. 

Q Mobile AutoWorld primarily uses City-Link and PosLaju to ship orders within Malaysia. We also ship to most countries around the world. Quatation on  internasional shipping upon request.


Order Processing

Each order placed on goes through our processing department before it can be shipped. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please contact us immediately via email or phone. Customers who do not receive a tracking number within 3 days will receive an order status update via email.


Shipping Changes Fees (Address Intercept)

If a request to change the shipping address is made after the package leaves the warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Q Mobile AutoWorld will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. Please be aware that not all shipping carriers will accept address intercept changes. 


Signature Required

Due to the valuable contents of some shipments, Q Mobile AutoWorld may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft. 


Shipping Policy Disclaimer

Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee shipments that are delayed due to an act of god (ex: weather), a catastrophic event, or failure by our delivery partners. Our guarantee is also voided if incorrect shipping information is given and results in your order being delayed to its destination. Our guarantee is also void if no one is available to sign for shipment when delivery attempt is made if a signature is required.